Video Presentation

Here is the link to my presentation: http://youtu.be/VhKl28B1bJU .  I don't know that I will be winning any Academy Awards soon but hopefully I was able to get the message across.

Video/Audio Memo

This quarter our business unit has shown some very impressive growth. Many metrics are improving but we need to focus on increasing spare part sales and decreasing component repair time.  Our total sales were $37 million up from $34 million last quarter with $14 million of that revenue coming from spares, down from $16 million last quarter.  I am planning a Root Cause Analysis event with the spares group to determine the reasons for this decrease and to develop a strategy for improvement.  Our aftermarket repair department generated $21.2 million in revenue, up from $20 million last quarter.  Unfortunately, average repair time increased from 7.3 days to 8.7 days.  Supplier delays may have accounted for some of this increase but we still need to determine ways to overcome those challenges.  One of our most important metrics, customer satisfaction, increased from an average customer rating of 5.8 out of 7 last quarter to 6.3 out of 7 this quarter.  I commend each and every one of you on your continued hard work and efforts to make this a world-class support organization.  Let’s keep setting the bar high as we move into a new quarter.

Mini-Saga

Volleyball was her favorite game.  The highlight of each day was her trip to the courts to compete fiercely.  Unfortunately, one day it all came to a screeching halt.  She leapt high above the net as usual to spike the ball.  Landing proved devastating as she felt her ankle snap.